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Services for the UnderServed

Services for the UnderServed (SUS), founded in 1978, was created as a response to New York State’s request for nonprofit agencies to develop and operate housing and supportive services for adults discharged from state facilities in the wake of institutionalization. Since then, their growth has been driven by the varied and increased needs of vulnerable New Yorkers and the complexity of those needs.
SUS works with 25,000 individuals and their families to create pathways to rich and productive lives by offering housing, employment, skills-building, treatment, and rehabilitation. By delivering high quality services that address the complex circumstances of each person, SUS transform lives, improve neighborhoods, and boost future generations.  With a staff of 2,200 that provides $200 million in services, SUS is supported by various local, state and federal government agencies as well as foundations, corporations, and individual donors
The $100,000 grant from First Nonprofit Foundation was used to customize, install and implement Yardi – a comprehensive, state-of-the-art property management software system that will enable SUS to efficiently and effectively manage their expansive portfolio.



Who Did the Grant Help?

Utilizing a central database, Yardi provides integrated accounting, comprehensive reporting, rent collection, lease renewal, and construction and maintenance workflow systems.  The project helps SUS more efficiently and effectively manage its properties, ultimately increasing the quality of service we offer to thousands of vulnerable New Yorkers who call SUS residences home.

What Problem Did the Grant Solve?

SUS currently owns, manages, or leases more than 100 buildings in New York City under a complex set of legal and financial requirements.  Efficiently and effectively managing this expansive portfolio presented significant resource and operational challenges.  To meet those challenges, SUS customized, installed and implemented Yardi – a comprehensive, state-of-the-art property management software system.

What Was the Impact of the Grant?

The implementation of Yardi has increased ease and efficiency of rent collection; resolved maintenance issues more quickly; maintained more accurate data for compliance and reporting; improved analytics to better deploy resources; and more efficiently used staff time for additional tasks.


With the generous grant from First Nonprofit Foundation, SUS was able to design and implement Yardi.  Staff have been receiving regular training to build internal capacity and SUS continues to monitor usage and best practices.  We anticipate using Yardi for years to come and plan to work with Yardi and other consultants to ensure that SUS takes advantage of the regular upgrades and additional training that Yardi provides.  This will ensure that SUS property management services remain a state-of-the-art project.